SnackPaw Support

Pet food safety scanner for dogs & cats · Think Define Create LLC

Need help with SnackPaw? Email us at info@thinkdefinecreate.com and we'll get back to you.

Common questions

Is SnackPaw veterinary advice?

No. SnackPaw provides general food-safety information built from sources like the FDA, ASPCA Animal Poison Control, and the Pet Poison Helpline. It is not a substitute for professional veterinary advice, diagnosis, or treatment. If you think your pet ate something dangerous, contact your veterinarian or a poison hotline immediately: ASPCA Animal Poison Control (888) 426-4435 · Pet Poison Helpline (855) 764-7661.

How do verdicts work?

AI reads your photo to identify the food and transcribe the label, then every ingredient is checked against a curated hazard table. If an ingredient is on that table, the verdict can never be "Safe" — the AI can't override it. You can also review and correct what was read from a label before trusting the grade.

How do I manage or cancel my subscription?

Subscriptions are billed by Apple. Open Settings → your Apple Account → Subscriptions → SnackPaw to change or cancel. If you cancel a free trial before it ends, you pay nothing.

How do I restore my purchase on a new phone?

Open SnackPaw → Settings → Restore purchases, signed in with the same Apple Account you bought with.

Where is my data stored?

On your device. SnackPaw has no accounts — see our privacy policy.