Support

Help for grown-ups using Milo & Friends

Email info@thinkdefinecreate.com and a grown-up on our team will reply. Please include the device model and iOS version, and never include your child’s conversation details beyond what is needed.

Common questions

• Where are the settings? Tap the lock on the home screen and answer the grown-up question or use Face ID. Limits, bedtime, purchases, privacy and the family notebook live there.
• Why did the conversation end? Free access is one short chat per child per day. When time runs out the screen offers grown-ups a quick way to add minutes or join Plus. A child’s own daily limit and bedtime always apply.
• Purchases and restore. Plus and extra minutes are bought through the App Store behind the parent gate. Use Restore purchases in the grown-up area on a new device. Subscriptions are managed in your Apple Account settings.
• Microphone. The friend listens only during a conversation and shows when the microphone is on. If it does not hear you, check Settings › Privacy & Security › Microphone.
• Erasing or deleting. Erase a child’s history or delete the parent account from the grown-up area; deletion removes the account from our service.

Read our privacy policy for what we collect and why.